K&J Convention Services

K&J Convention Services
Cancellation/Refund & Payment Policy

All orders must be received and paid by the Show's Stated Discount Deadline to Qualify for Discount Pricing. K&J discount pricing is based on the date received, not the postmarked date.

If you mail your order in, be sure to allow enough time for it to arrive in our mailbox before the discount deadline.

All orders received or paid after Show's Stated Discount Deadline will be processed at the regular price. If your order is received after Show's Stated Discount Deadline, but paid at the discounted rates, we reserve the right to not deliver accessories or freight to your booth until full payment is received.

Orders submitted without full payment or credit card information will be charged at the regular rates, discounts do not apply.

EMAIL ORDERS: Email Orders will receive a confirmation that your order was received and will be processed. If you don’t receive our auto‐generated confirmation, we didn’t receive your order.

FAX ORDERS TO: 406‐458‐3265

CALL IN ORDERS: 406‐442‐3238

MAIL ORDERS: K&J | PO Box 5234 | Helena, MT 59604
(Not a freight or show materials address)

K&J is not responsible for delays due to fax machine malfunction or delays in the mail or email.

Cancellation/Refund Policy:
No refund will be made for cancellations or changes that are received by K&J after Show's Stated Discount Deadline.

Cancellations/Changes made prior to Show's Stated Discount Deadline will be charged up to a $30 processing fee unless otherwise stated in the Exhibit Service Kit for the specific show.

All cancellations/requests for refund must be made in writing and received by K&J on or before Show's Stated Discount Deadline. No refunds after Show's Stated Discount Deadline.

At the Show:
If you get to the show and change your mind about your order, you will not receive a refund or exchange credit. All sales and rentals are final after Show's Stated Discount Deadline.

All sales/rentals made on the show floor are final once delivered.

If you arrive at the show and don’t find your order in your booth, you must contact a K&J representative at the Exhibit Service Desk a minimum of 2 hours before show opening to correct the problem. No credit or refund will be given, so be sure to contact us before the show opens to make any corrections.

Your cancelled check is your receipt. Email address required for all receipts. A $30 return payment fee will be assessed for all returned checks or credit card chargebacks.